IYIOLA, Adenike Opeyemi
Administrative & Customer Support Professional
Osogbo,Osun, Nigeria.Work
Denique Designs
|Creative/Customer Experience Manager (Freelance)
Nigeria
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Summary
Managed creative projects and customer experience for diverse clients, enhancing brand visibility and engagement through strategic initiatives.
Highlights
Consulted with diverse clients to identify business needs, developing tailored branding solutions that increased client brand visibility by 30%.
Managed and optimized social media platforms, achieving a 40% increase in engagement through strategic content creation and proactive customer interaction.
Produced professional graphic designs for advertising campaigns, directly contributing to a 20% rise in service inquiries.
Formulated customer-centric content strategies, significantly enhancing digital presence and attracting a steady influx of new clients.
Provided continuous customer support for branding projects, ensuring high satisfaction and cultivating long-term client partnerships.
Designed and led client onboarding workshops, ensuring seamless integration and comprehensive understanding of available resources.
Supervised daily operations and streamlined communication processes, resulting in a 10% improvement in team efficiency and collaboration.
The Leadership Channel Consulting
|Customer Admin & Engagement Specialist (Remote)
Lagos, Lagos State, Nigeria
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Summary
Managed client relationships and engagement activities, ensuring high satisfaction and effective communication within a consulting environment.
Highlights
Managed client inquiries and resolved complaints as the primary point of contact, fostering strong relationships and ensuring client satisfaction.
Developed and maintained a comprehensive client database, tracking interactions and preferences to facilitate targeted follow-ups and personalized service.
Conducted regular client check-ins, meticulously documenting feedback to inform service improvements and enhance overall client experience.
Coordinated seamless client onboarding activities, ensuring comprehensive understanding of services, programs, and operational processes.
Sagemit Co-working Space
|Administrative & Client Support Manager
Lagos, Lagos State, Nigeria
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Summary
Oversaw daily administration and office management, ensuring efficient operations and effective coordination of workspace activities.
Highlights
Managed daily administrative operations and office resources, ensuring a productive and organized work environment.
Successfully managed multiple projects concurrently, leveraging strong organizational and time management skills to meet deadlines and objectives.
Enhanced inter-departmental communication and collaboration through regular interactions, fostering a cohesive work environment.
Processed critical paperwork with meticulous attention to detail, identifying and resolving discrepancies promptly to maintain accuracy.
Coordinated and optimized daily workspace activities, ensuring seamless operations and a positive environment for occupants.
Selcouth Group (ESQ6 Travels)
|Client Service Administrator
Lagos, Lagos State, Nigeria
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Summary
Administered client services, efficiently managing inquiries and implementing strategies to boost retention and satisfaction.
Highlights
Managed an average daily call volume exceeding 50 inquiries, achieving a 98% first-call resolution rate and optimizing client support efficiency.
Developed and implemented proactive support strategies that resulted in a 25% increase in customer retention.
Delivered empathetic and effective solutions to complex customer concerns, consistently earning a 90% positive feedback rate.
Collaborated with marketing teams to identify critical customer pain points and co-develop targeted solutions, significantly improving overall service quality.
Orchestrated client feedback sessions, facilitating proactive issue resolution and continuous improvement of service offerings.
About
An organized and outcome-focused individual with over 5 years of experience in administrative management, client relations, and customer service. Demonstrated capability to improve operations, boost client satisfaction, and increase efficiency through effective communication, problem-solving skills, and precise attention to detail. Skilled in handling intricate administrative responsibilities and providing outstanding customer support, aiming to enhance workflows and contribute to the success of the organization. I believe a structured administration and customer support is a magnet for business growth.
Education
Adekunle Ajasin University
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Bachelor of Science
Public Administration
Grade: 3.83
Languages
Yoruba
English
Skills
Organizational Skills
Task Prioritization, Information Management, Workflow Optimization.
Communication Skills
Verbal Communication, Written Communication, Interpersonal Communication, Persuasive Communication.
Attention to Detail
Accuracy, Error Detection, Quality Assurance.
Problem-Solving Skills
Critical Thinking, Issue Resolution, Troubleshooting.
Time Management Skills
Deadline Adherence, Project Coordination, Task Management.
Technical Proficiency
Microsoft Office Suite, Customer Support Tools, Excel, PowerPoint, Record keeping.
Social Media Management
Customer Engagement, Content Creation, Digital Presence.
Office Management
Administrative Procedures, Operational Efficiency, Resource Management.